The metal used in our products is stainless steel and is plated with 18k gold.
As stainless steel is a hypoallergenic metal and so all our jewellery is waterproof, sweat-proof,anti-tarnish and hypoallergenic and it's super safe for people with sensitive skin.
Our jewellery is nickle , lead and cadmium free.
Our jewellery will not fade, the colour might get darker with time but will not loose it's colour.
~ Make sure to keep the jewellery away from sharp objects and friction as it may scratch the jewellery and scrape off the plating.
~To increase the longevity of the product make sure to always wipe your jewellery with a muslin cloth and thereafter store it in our provided boxes.
~Avoid contact with lotions and perfumes as it will affect the longevity of the product,
Elinor Jewels does not offer a refund or return for change of mind.
An exchange or return will only be issued if the product is faulty or has been sent a wrong product from our end. If the product is damaged while in transit then kindly email us on firstname.lastname@example.org~Subject of the email should be – Order number – Damaged/Faulty product
~ An unboxing video should be mailed within 24 hours after receiving the product.
~ After the analysis a return delivery will be initiated from our end.
~ Make sure to send the product in the exact same box.
~ An exchange of the product will be done within 8-10 working days.
~ We provide a warrantee of 7 days after receiving the product for any matters which include breakage/damage/diamond falling out / discoloration.
Kindly report us within the concerned time on our mail with proper proofs
Note :- Please make sure that you make a detailed unboxing video which contains the label/bill. If you fail to make one or report to us after 24 hours then there shall not be not be any actions from our end.