Refund And Exchange Policy
14-DAY EASY EXCHANGE POLICY
We offer a smooth and hassle-free exchange within 14 days of delivery for the following cases:
| Issue Faced | Exchange Process |
|---|---|
| Damaged Item | Exchange with the same item |
| Wrong Item Received | Exchange with the same item |
| Size Issue (Rings only) | Exchange with the same variant (₹250 shipping fee applies). Refer to the ring size guide Here |
IMPORTANT NOTES:
- Size-related exchanges are only applicable on rings.
- Exchanges are allowed only once per order.
- A ₹250 charge will be applied for ring size changes to cover shipping and handling.
- If the exact item is unavailable, our team will assist you with the closest available variant or provide store credit.
TO REQUEST AN EXCHANGE, PLEASE:
- Contact our customer support team
- Share your Order ID and a clear image of the product
Cancellations
1. No Cancellations
Once an order is placed, it cannot be cancelled. We process orders promptly to ensure timely delivery, and therefore, all sales are final.
2. Order Confirmation
Please review your order carefully before submitting. By placing your order, you acknowledge that cancellation is not an option.
3. Customized and Personalized Items
All customized or personalized items are non-cancellable and non-refundable once the order is confirmed.
4. Contact Us
If you have any questions or concerns regarding your order, please contact our customer service team at support@elinorjewels.com or whatsapp us on +91 7096165209
We’ll take it from there!