Thank you for choosing Elinor Jewels. We strive to provide you with high-quality products that exceed your expectations. This Return and Refund Policy outlines the procedures regarding the return and refund of your purchased items.
1. Change of Mind:
We regret to inform you that we do not offer returns or refunds for a change of mind or if you no longer want the product. We encourage our customers to carefully consider their purchase before placing an order.
2. Damaged Product:
If, within 7 days of receiving your order, you discover that the product is damaged or defective, we are here to assist you.
Please follow these steps to initiate a return:
2.1. Contact our Customer Support:
Notify our customer support team within 7 days of receiving your order by emailing firstname.lastname@example.org or contacting us on Instagram. Provide your name, order number, and detailed information regarding the damage or defect.
2.2. Return Authorization:
Once our customer support team receives your request, we will evaluate the situation and provide you with a return authorization if applicable.
2.3. Replacement or Store Credit:
Upon receiving the damaged item, our team will inspect it. If the product is deemed to be damaged or defective as described, we will promptly send you a replacement at no additional cost. However, if the exact product is not available, we will issue store credit equivalent to the value of the original purchase.
3. Non-Eligible Returns:
Please note that the following items are not eligible for return or refund:
- Products damaged due to misuse, negligence, or improper care.
- Customized or personalized products.
- Any products purchased during the Sale Period.
- Free Products provided during the occasional Sale Period.
4. Store Credit:
Store credit issued in lieu of a replacement can be used towards a future purchase at our online store. The store credit will be valid for 3 months from the date of issuance.
If you have any queries or require further assistance regarding our return and refund policy, please feel free to contact our Customer Support team. We are here to help!