Warranty Policy
Our Promise: 1-Year Warranty on Waterproof Jewellery
We stand by the quality of our demi-fine pieces, offering a 1-year warranty against tarnishing or plating discoloration.
| Coverage | Details |
|---|---|
| Warranty Period | 1 Year |
| Covered Issues | Tarnishing or plating discoloration |
| Compensation | 25% of product’s invoice value as store credit |
| Store Credit Validity | 6 Months |
| Store Credit Conditions | Non-refundable and non-transferable |
Our Promise: 6-Month Warranty on Modern Mangalsutras
At Elinor Jewels, we stand by the quality of our Modern Mangalsutras. We offer a 6-month warranty specifically for this category.
| Warranty Aspect | Details |
|---|---|
| Warranty Period | 6 Months |
| Applicable Products | Modern Mangalsutras only |
| Covered Issue | Tarnishing |
| Warranty Type | One-time replacement |
| Replacement Limit | Applicable only once per product |
Warranty Conditions:
* The product must be in proper physical condition
* Warranty is valid only for tarnishing, not for any other issues
* Once the mangalsutra is replaced, it will not be replaced again under warranty
What’s Not Covered:
* Surface scratches, fading due to improper care, or regular wear & tear
* Breakage, accidental damage, or forceful impact
* Loss of chain, beads, stones, or any parts
* Repairs, alterations, or modifications done by any other jewellers