Frequently Asked Questions

Orders
Offers
Shipping & Delivery
Returns & Replacements
Payments
How can I place an order?
Shopping with us is simple. Browse our collection, select your favourite jewellery pieces, add them to your cart, and complete your purchase through our secure checkout process.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you'll receive an order confirmation via email and/or SMS.
Can I modify my order after placing it?
We process orders as quickly as possible to ensure timely dispatch. If you need to make changes to your order, please contact our Customer Support via email or WhatsApp within 3–4 hours of placing your order. While we'll do our best to accommodate your request, modifications may not be possible once the order has been processed.
How can I track my order?
Once your order has been shipped, you'll receive a tracking link via WhatsApp and your registered email address to monitor your shipment in real time.
What should I do if I receive a damaged, incorrect, or incomplete order?
Please inspect your package upon delivery and record a clear, continuous unboxing video. If you receive a damaged, incorrect, or incomplete order, contact our Customer Support within 24 hours and share the unboxing video along with clear photographs. Claims related to damaged, missing, or incorrect products can only be processed with a valid unboxing video.
What offers are currently available?
We currently offer:
  • Buy 1 Get 1 Free on all products.
  • Buy 4 at ₹1999 on products included in the Buy 4 at ₹1999 Collection.
How do I avail these offers?
Simply add the required number of eligible products to your cart. The applicable discount will be applied automatically at checkout.
Do I need a coupon code?
No. Both offers are applied automatically at checkout once the eligibility criteria are met.
Can I buy more than the required quantity?
Yes. The applicable offer will automatically apply to every eligible set in your cart.
What happens if the products have different prices?
For Buy 1 Get 1 Free, the lower-priced product in each pair will be free. For Buy 4 at ₹1999, every eligible set of four products will be billed at ₹1999.
Can I use discount codes along with these offers?
Yes. Eligible discount codes may be used along with these offers, subject to the terms and conditions of the respective promotion.
Can I combine both offers in the same order?
No. Only one promotional offer can be applied per purchase, subject to offer eligibility and terms.
Do you ship across India?
Yes. We deliver across India through our trusted courier partners.
How long does delivery take?
Orders are typically delivered within 3–4 working days depending on your location. Delivery timelines may vary during peak seasons or unforeseen circumstances.
Is shipping free?
Yes. We offer free shipping on all orders across India.
How can I track my order?
Once your order has been shipped, you'll receive a tracking link via WhatsApp and your registered email address.
Do you accept returns or exchanges?
Due to hygiene reasons, we do not accept returns or exchanges after delivery unless the product received is damaged or incorrect.
In which cases am I eligible for a replacement?
A replacement will only be provided if you receive a damaged or incorrect product.
Is an unboxing video mandatory?
Yes. A clear, continuous unboxing video is mandatory for all replacement requests.
How soon should I report an issue?
Please report the issue within 24 hours of delivery along with the required unboxing video.
What if the replacement product is unavailable?
If the same product is unavailable, a credit note equivalent to the product value will be issued. Refunds will not be provided.
How long is my credit note valid?
Credit notes are valid for 6 months from the date of issue.
Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available for eligible orders and serviceable locations.
Is Zero Cost EMI available?
Yes. We offer Zero Cost EMI on eligible payment methods.
My payment was deducted but I didn't receive an order confirmation.
Please contact our Customer Support with your payment details and transaction reference. Our team will verify the transaction and assist you promptly.
Will I receive a payment confirmation?
Yes. Once your payment is successfully processed, you'll receive an order confirmation via email and/or SMS.