How can we help?
FAQ
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
No, we currently do not ship overseas but we will be starting soon.
Product Questions
Is your jewellery waterproof?
Yes, all our jewellery is waterproof. It does not turn the skin green or lose its color even when exposed to water on a frequent basis. Gold plated Stainless Steel jewellery can thus be worn in the shower without fear. It is a metal that stays shiny and doesn’t require maintenance. Please refer to our care guide for more details.
What material is your product made with?
All our pieces are made with 316L grade Stainless Steel and are coated with 18k gold. Stainless steel is a durable, eco friendly and recyclable material.
How do I find my ring size?
Follow the steps outlined in our ring sizing guide by clicking here.
How should I care for my new pieces?
You can read our care guide here.
How do I track my order?
Once your order has been shipped, you will be emailed with the tracking information to follow your order to its destination.
How can I return/exchange an item?
Read our returns and exchange policy here.
What should I do if I receive a missing or broken product?
In the unfortunate event that you receive a missing or broken product, we request you to record an unboxing video with no edits or cuts. This will help us assess the situation better. Please report the issue to us within 24 hours of receiving the package, including the unboxing video and any relevant pictures, and we will work towards resolving the issue promptly.
I have made an order during the sale. Can I return my order?
All orders made during sale are final and are therefore a return or refund would not be possible.
Can I make any modifications after the order has been placed?
Unfortunately we do not offer any modification once the order has been placed. Please make sure you are certain before placing an order.
Can I change my address once the order has been placed?
If you have provided an incorrect address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already been shipped, then we won’t be able to update the correct address and we will have to re-ship the order. We will charge a reshipment fee for orders with insufficient address. Please double check all addresses/ phone number/ pincode before placing an order.
You can reach out to us at elinorjewels@gmail.com or drop us a text on Instagram.
My parcel is returning back to the seller. What can i do?
There could be various reasons why one’s parcel is returning to the seller like , insufficient/ wrong address , wrong phone number , unavailability of the consignee , door or premises closed , the consignee denied delivery of package , etc. In such circumstances the customer is bound to wait till the parcel reaches our warehouse and is liable to pay the reshipment fees worth Rs.250/-.